One face, one name
You explain your request once. Whoever looks after your project knows later what it is about.
How we work
Personal: one point of contact from start to finish
At Der-H Medien, a dedicated point of contact looks after you from the first idea to the evaluation. No forwarding, no call centre. Book an initial consultation.
What this means in practice
This is what it looks like day to day.
Conversation instead of a ticket system
We talk to you before we build anything. We clear up questions directly.
Answers first-hand
Enquiries via the website are read and answered by the founder himself.
Short paths
Decisions are made quickly with us, because nobody has to check with someone else first.
Why it matters
This is what counts.
At many agencies you talk to one person in sales and another in the project. What you explained in the first conversation gets lost along the way, and you explain it a second and third time. That costs time and leads to results that miss your business.
Personal therefore means above all: whoever takes on your request stays responsible. Questions go to the same person, decisions are made without detours, and you don't have to convince intermediate layers.
Questions you should ask every agency about support
Who actually works on my project?
Ask for names, not departments. With us, Marcus B. Holzhauer is your point of contact. For individual tasks, fixed partners join in, whom we name openly on the Partners page.
Will my point of contact stay the same until the end?
Every agency should be able to tell you this bindingly. With us, that is the standard: one dedicated person from the first idea to the evaluation.
How do I reach you with a question?
Write directly to your point of contact. On request, we call you back. There is no ticket system or switchboard in between.
How quickly will I get an answer?
Ask for concrete availability rather than a promise like "promptly". In the initial consultation, we tell you how we can be reached during your project.
Does the person leading my project know my business?
You can tell from the questions in the first conversation. Anyone who asks about your customers, your competition and your figures wants to understand it.
How you will notice
This is what you experience with us.
- You don't have to explain yourself again
- You know who is currently working on your project
- Feedback comes from the person who can make the decision
Not with us
What we don't do.
- changing points of contact depending on workload
- standard replies from text templates
- passing you from department to department
Frequently asked questions
Frequently asked questions.
Who is my point of contact?
Marcus B. Holzhauer, owner of Der-H Medien. He remains your dedicated point of contact from the first idea to the evaluation.
How can I reach you?
The easiest way is via the contact form or by email at info@der-h.com. You will get a personal answer.
More about how we work
Tell us about your project.
Write to us about what it involves and what your goal is. You will receive a personal reply.